Version 1.0, November 2026
These terms apply to roof and gutter maintenance and repair work carried out by CDC Contract Services Ltd, including our Phase 1 to 3 services and emergency call-outs. Full roof replacement (Phase 4) is covered by a separate quotation and contract.
Please read the terms below, then complete the form at the bottom of this page to confirm that you have read, understood and accept them. A copy of your acceptance will be emailed to you.
1.1 In these Terms:
1.2 If these Terms conflict with a Quotation or Maintenance Schedule, the Quotation or Maintenance Schedule applies.
1.3 These Terms apply to every order unless the Company agrees otherwise in writing. Terms on a Customer’s purchase order do not apply.
2.1 The Company will provide the Services listed in the Quotation or Maintenance Schedule. These may include any of the following.
Phase 1: Gutter cleaning and inspection
Phase 2: Maintenance and repairs
Phase 3: Restoration and enhancement
Emergency call-outs
2.2 Work outside the Quotation or Maintenance Schedule is extra work. The Company will tell the Customer the price before starting it, except where urgent action is needed to make the Roof safe or prevent further damage (section 4.4).
2.3 Condition Reports record what could be seen safely on the day. They are not a guarantee that the Roof has no other defects.
3.1 Unless the Quotation or Maintenance Schedule says otherwise, the Services do not include:
3.2 Where the Company finds that a repair would not be effective and replacement is needed, it will say so in writing and may quote for Phase 4 work separately. The Customer is under no obligation to accept that quotation.
4.1 Quotations are valid for the period stated on them. Prices are based on the Roof’s condition as seen at the time of survey.
4.2 Some defects only show once work starts, for example rotten timbers under tiles or failed substrate under an old coating. If the Company finds one, it will stop the affected work, tell the Customer, and quote for the extra work before going ahead.
4.3 If the Company finds or suspects asbestos, it will stop work in that area. Work will only resume once the Customer has arranged testing and, if needed, licensed removal. The cost of any delay is payable by the Customer.
4.4 If the Company finds a danger to people or property, it may take reasonable steps to make it safe, such as temporary covers or securing loose materials, and charge for that work at its standard rates. It will tell the Customer as soon as possible.
4.5 Coating systems (Phase 3) depend on the existing roof being sound enough to coat. If the survey or preparation shows it is not, the Company will advise before applying any coating.
5.1 Start and completion dates are estimates. Time is not of the essence for attendance or completion.
5.2 Roof work depends on the weather. The Company will not work in high winds, rain, ice or other conditions that are unsafe or would affect the quality of the work, for example coatings that need dry surfaces and minimum temperatures. Visits affected by weather will be rearranged at no extra cost to either party.
5.3 Emergency call-outs are available 24 hours a day. The Company will aim to attend within the target times in the Quotation or Maintenance Schedule. These are targets, not guarantees.
5.4 Emergency work is to make the Roof safe and watertight in the short term. A permanent repair may need a further visit, which will be quoted separately.
5.5 Scheduled maintenance visits will be booked with the Customer in advance. The Company will give reasonable notice of a visit unless agreed otherwise.
6.1 The Customer will:
6.2 Aborted visits. If the Company cannot carry out a booked visit because access was not given, or the site was not safe or ready, it may charge an aborted visit fee at the rate stated in the Quotation or Maintenance Schedule.
6.3 Work by others. The Customer must not let anyone else repair or alter the parts of the Roof covered by the Contract without telling the Company first. Work by others may affect the guarantee in section 8.
6.4 The Company works to its own risk assessments and method statements, which are available to the Customer on request. The Company may stop work if it believes conditions on site have become unsafe.
7.1 Prices are as stated in the Quotation or Maintenance Schedule and exclude VAT, which is added at the current rate.
7.2 One-off works (Phases 1 to 3). The Company will invoice on completion. Where the Quotation says so, it may ask for a deposit before ordering materials and may invoice stage payments for longer projects.
7.3 Planned Maintenance Agreements. Fees are payable in advance at the intervals set out in the Maintenance Schedule. Repairs found during a visit are not included in the fee unless the Maintenance Schedule says so. They will be quoted and charged separately. Any discount on the fees is conditional and can be withdrawn under section 10.8.
7.4 Materials. Materials, coatings and replacement parts are either included in the quoted price or charged separately, as stated in the Quotation.
7.5 Emergency call-outs. These are charged at the call-out and hourly rates in the Company’s current rate card, which may include higher rates for evenings, weekends and bank holidays.
7.6 Invoices are payable within the period stated on the invoice.
7.7 Late payment. For business customers, the Company may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. The Company may also pause work, including scheduled visits, while any invoice is overdue.
7.8 Price changes. The Company may change Planned Maintenance fees once a year by giving reasonable written notice before the renewal date.
8.1 The Company will carry out the Services with reasonable skill and care, using suitable materials.
8.2 Repair guarantee. After carrying out a gutter or roof repair, the Company will issue a written report on the work and a guarantee for it. The guarantee is linked to the Company’s continued maintenance of the Property:
8.2A Coatings. Coating systems carry the guarantee period stated in the Quotation, which may include a manufacturer’s guarantee.
8.3 If a fault in the Company’s workmanship appears within the guarantee period, the Customer must tell the Company in writing as soon as reasonably possible after noticing it. The Company will inspect and, if the fault is covered, put it right at no charge.
8.4 The guarantee does not cover:
8.5 A repair stops the specific fault it addresses. It does not guarantee the rest of an ageing roof will stay watertight.
9.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
9.2 The Company holds public liability insurance. Details are available on request.
9.3 The Company is not an insurer of the Property or its contents. The Customer should keep its own buildings and contents insurance in place.
9.4 For business customers, the Company is not liable for loss of profit, loss of business, loss of stock, business interruption, or any indirect or consequential loss.
9.5 For business customers, the Company’s total liability under each Contract is limited to the total fees paid by the Customer under that Contract in the 12 months before the claim.
9.6 The Company is not liable for leaks or damage from parts of the Roof it was not engaged to work on, or from defects it reported in a Condition Report that the Customer chose not to have repaired.
10.1 A Planned Maintenance Agreement starts on the date in the Maintenance Schedule and runs for the initial term stated in the Maintenance Schedule.
10.2 It then renews automatically for further periods of the same length unless either party gives the written notice stated in the Maintenance Schedule before the end of the current term. The Company will remind the Customer of the renewal date in good time.
10.3 Either party may end the agreement immediately by written notice if the other:
10.4 The Company may end the agreement on written notice if any invoice is overdue and remains unpaid after a written reminder.
10.5 On termination, the Customer must pay for all Services carried out up to the termination date. Any repair guarantee for the Property ends under section 8.2(b). Subject to sections 10.8 to 10.10, fees paid in advance for visits that will not take place will be refunded, less any amount owed to the Company.
10.6 If a Property is sold or the Customer stops occupying it, the Customer may remove that Property from the agreement on written notice. Sections 10.8 to 10.10 still apply to that Property.
Discounts and early cancellation
10.7 Conditional discounts. The Company may agree a discount because the Customer commits to a number of Properties, a fixed term or annual payment (a “Commitment Discount”). The Maintenance Schedule will show the standard fees, the discount and what the Customer has committed to. The discount is given only in return for that commitment being kept for the full term.
10.8 Withdrawal of discount. If the Customer cancels the agreement, or removes any Property from it, before the end of the current term, the Commitment Discount is withdrawn from the start of that term. The Company may invoice the difference between the discounted fees and the standard fees for all Services already provided in that term.
10.9 Balance of the term. If the Customer cancels before the end of the current term, the Company may also invoice the fees for the remaining visits in that term, so that the Customer pays the full amount for the term it committed to. Where only some Properties are removed, this applies to those Properties.
10.10 Sums under 10.8 and 10.9 are payable within the period stated on the invoice. They apply where the agreement ends early because of the Customer’s cancellation or because the Company ends it under 10.3 or 10.4 for the Customer’s breach, non-payment or insolvency. They do not apply where the Customer ends the agreement under 10.3 because of the Company’s breach or insolvency, or where a domestic customer cancels within the 14-day period in section 11.2.
11.1 This section applies only where the Customer is an individual acting for purposes outside their business. It adds to the rest of these Terms.
11.2 Right to cancel. Where the Contract is agreed away from the Company’s premises or at a distance (for example at the Customer’s home, by phone or online), the Customer may cancel within 14 days of the Contract being agreed, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, the Customer should tell the Company in writing, by email to info@cdcservices.co.uk or by post.
11.3 If the Customer asks the Company to start work within the 14-day period and then cancels, the Customer must pay for work done up to cancellation. If the work is fully completed within the 14 days at the Customer’s request, the right to cancel is lost.
11.4 The right to cancel does not apply to urgent repairs or maintenance the Customer has specifically asked the Company to carry out.
11.5 Sections 9.4 and 9.5 do not apply to domestic customers. The Company is responsible for loss that is a foreseeable result of its breach or negligence, but not for business losses.
11.6 Nothing in these Terms affects a domestic customer’s statutory rights under the Consumer Rights Act 2015.
12.1 Complaints. Complaints should be sent to info@cdcservices.co.uk. The Company will acknowledge them promptly and aim to resolve them as quickly as possible.
12.2 Photographs. The Company may take photographs of the Roof for Condition Reports and its records. It will only use them in marketing, such as case studies, with the Customer’s permission.
12.3 Personal data. The Company handles personal data in line with its Privacy Policy.
12.4 Confidentiality. Each party will keep the other’s business information confidential, except where disclosure is required by law.
12.5 Events outside our control. Neither party is liable for delay or failure caused by events outside its reasonable control, including extreme weather, supply shortages or restrictions imposed by authorities.
12.6 Subcontractors. The Company may use suitably qualified subcontractors and remains responsible for their work.
12.7 Governing law. These Terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
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